Shipping policy

Order processing
All orders are processed within 3 business days (excluding weekends and holidays) after you receive your order confirmation email. You'll receive a shipping confirmation with tracking once your order is on its way. If we're experiencing a high volume of orders, processing may take longer — we'll let you know if there's a significant delay.

Shipping destinations and rates
We currently ship within the United States only. Shipping charges are calculated and displayed at checkout.

Estimated delivery times
Standard shipping: 7–14 business days after processing. Delivery times are estimates and begin once your order has shipped, not when the order is placed. They are not guaranteed.

Shipping delays
All delivery times are estimates only. We are not responsible for delays caused by the shipping carrier or other events outside our control. Once we hand your order to the carrier, title and risk of loss pass to you.

Lost, stolen, or damaged packages
If your tracking shows delivered but you haven't received your package, or if it arrives damaged, contact us at support@ephemeranyc.com and we'll help you resolve it with the carrier. Claims for lost or damaged packages are subject to carrier investigation.

Incorrect addresses
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If a package is returned to us due to an incorrect address, you may be responsible for reshipment costs.

For any shipping questions, contact us at support@ephemeranyc.com